Terms and Conditions

These terms apply to all reservations at Dalen Hotel, org.no: 932 934 868. Regardless of whether the reservation is made directly, through third-party channels, or travel agencies. 

Check-in and Check-out
Check-in is from 3:00 PM.
Check-out is by 11:00 AM.

Dress Code
Every evening the restaurant is set up with white gloves and bow ties, in a setting that makes the evening a little different. Many choose to dress up a bit more for the occasion, while the most important thing is that you feel comfortable.

Responsibility
The booker is responsible for any damage caused to the hotel as a result of negligent or intentional actions from the party of the booker (force majeure). Breaches will have financial consequences. The hotel reserves the right to expel the individual from the hotel. 

Commercial Activities
Commercial activities related to the stay must be agreed upon with the hotel. 

Non-Smoking Hotel
Dalen Hotel is a non-smoking hotel. Due to the hotel's age and historical significance, we request that smoking only occurs in designated areas. Breach of this policy will result in a fine of NOK 10,000. For smoking in common areas, the hotel reserves the right to ask the individual to leave the hotel. 

Guests per Room
The hotel's rooms can only accommodate two guests per room. If there are more than two in the party, two or more rooms must be booked. This applies regardless of the age of children.

Children at the Hotel
Children of all ages can stay at the hotel, and will be charged as adults from the age of 13. The minimum age to reserve and stay alone at the hotel is 18 years. 

Extra Bed
Due to the size of the rooms, an extra bed is only possible in the Dalen Suite. An additional fee will apply for setup and breakfast.

Pets
Dogs and cats are allowed in some rooms. This must be agreed upon with the hotel in advance, and there is a fee per stay.

Lost and Found
Lost items that are found will be kept for 3 months. The guest is responsible for covering the costs associated with shipping lost items.

Parking and Charging
There is free parking on site, and we have charging stations operated via Autopay. We recommend downloading the app before arrival. It is also possible to use EasyPark, but with an additional charge. A type 2 charging cable must be brought regardless.

Force Majeure
Force majeure may be invoked if the guest's travel to Dalen Hotel becomes impossible to carry out. Events beyond the control of the contracting party – such as strikes, lockouts, fires, etc. that make it impossible to fulfill the obligations of this agreement – provide the right to terminate the agreement without liability. Dalen Hotel reserves the right to verify all claims of force majeure made by the guest.

All individual reservations at Dalen Hotel are paid upon check-in, unless otherwise agreed. Changing dates is considered a cancellation and a new booking according to the hotel's cancellation policies, and is thus subject to the cancellation deadline.

Cancellation
All cancellations must be sent in writing to post@dalenhotel.no.

Value Added Tax and Price Adjustment
In the event of changes in taxes and fees, we reserve the right to adjust confirmed prices according to the new tax level. We also reserve the right to change prices for services provided by third parties.

Transaction Fees
All fees related to bank transactions are to be covered by the guest.

Booking
The number of participants, costs, accommodation, meals, and other goods and services to be provided by the hotel are specified in the booking confirmation.

Validity
The agreed prices are binding for both parties. Dalen Hotel reserves the right to adjust prices due to cost increases arising from changes in taxes or other factors beyond our control.

Cancellation of accommodation and other goods and services
All cancellations and changes must be made in writing.

The following cancellation terms apply:

For bookings of 5 - 10 rooms

• Up to 30 days before arrival: The entire arrangement can be canceled free of charge.
• Up to 15-29 days before arrival: 50% can be canceled free of charge.
• Up to 0-14 days before arrival: The booker is charged 100% of the agreed price for the entire stay.

For bookings of 11 - 42 rooms

• Up to 60 days before arrival: The entire arrangement can be canceled free of charge.
• Up to 30-59 days before arrival: 50% can be canceled free of charge.
• Up to 15-29 days before arrival: 20% can be canceled free of charge.
• Up to 0-14 days before arrival: The booker is charged 100% of the agreed price for the entire stay.

Payment / deposit / installment
For corporate clients, credit must be approved in advance. Invoices to credit customers must be paid within 10 days of receipt. Invoice fee: kr 125.-. Late payment interest will accrue according to Norwegian law and is currently 9.00% per annum. A separate account will be created for each participant for any additional costs not included in the offer. The customer is responsible for any unpaid participant debts.

Event details
No later than 21 days before the event or reservation, the hotel must receive all relevant information from the customer, including participant lists, schedules, menus, activities, and transport. All groups of eight or more guests must pre-order meals, and we expect group meals to be taken in the restaurant.

Hotel room allocation
Booked rooms are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. If these times are not adhered to, charges for an additional day may apply.

Special conditions
Placement of gifts, use of special equipment, decorations, posters, flags, or signs must be agreed upon and approved in advance. Outside food and drink are only allowed in the rooms and not in the hotel’s common areas.

Commercial activity
Any commercial activity in connection with the stay must be agreed upon with the hotel.

Liability for damage
The booker is responsible for any damage to the hotel caused by negligent or intentional actions of their guests (force majeure). Breaches will have financial consequences, and the hotel reserves the right to expel the individual from the property.

Non-smoking hotel
Dalen Hotel is a non-smoking hotel. Given the age and historical significance of the hotel, smoking is only allowed in designated areas. Violations will lead to a fine of kr 10,000. Smoking in common areas may lead to immediate expulsion from the hotel.

Complaints
Any complaints must be made as soon as possible and no later than upon departure to be considered.

Force majeure
Force majeure may be invoked if the guest's travel to Dalen Hotel becomes impossible. Events beyond the control of the parties – such as strikes, lockouts, fires, etc. – that make it impossible to fulfill the agreement, give both parties the right to terminate the agreement without liability. Dalen Hotel reserves the right to assess all force majeure claims from guests.

Governing law and jurisdiction
Any disputes between the parties to this agreement or between guests and the company shall be governed by Norwegian law. If the dispute cannot be resolved amicably, it shall be processed by the court in the hotel’s local jurisdiction.