Privacy Policy 

Privacy Policy - Dalen Hotel
At Dalen Hotel, we process your personal data in various contexts, for example when you book services with us, stay at our hotels, use services we provide, and in certain other contexts. In our privacy policy, you will find more information about our processing of personal data. Below, you will also find contact information if you have questions or wish to request access. We process your personal data in accordance with the applicable Norwegian Personal Data Act, including GDPR.

Data Controller for Your Personal Information
Our company Norwegian Hospitality Group (NHG), org. no. 989 467 395, Strandveien 50, 1366 Lysaker, tel. +47 67 10 20 11 is the data controller for the processing of personal data in our booking, invoicing, and hotel management systems. We are also the data controller for our marketing and sending of emails from us to our customers and contacts.

Processing of Personal Data Related to Booking and Stay
In connection with your bookings made by you or others on your behalf, we process the personal information we need to fulfill the agreement regarding booking and purchase of services. This includes information you have provided us directly or through a travel agency or agent. For example, we process information about your identity, your contact information, and your payment information. In some cases, we will store your passport number. Additionally, we process other information you may have provided us that is relevant to your stay with us. This may include information about allergies or special requests for your stay. We record all purchases and bookings you make with us such as spa, restaurant, room service, etc., to deliver such services and for you to be able to pay for them.

We process this information as long as necessary to fulfill the booking agreement with you, and additionally as long as applicable laws or authorities require us to do so.

Processing of Personal Data for Marketing Purposes
If you sign up for our newsletters, we will store and use your email address to send you news and offers from us.

We will also use your email address or phone number to send you news and offers within the rules regarding existing customer relationships. Our basis is marketing legislation.

We will contact you on social media with your consent or within existing customer relationships. To use social media as a communication channel, we must provide your email address or phone number to the social media platform. Our basis for this is consent or legitimate interests.

You can withdraw any consents you have given us at any time. You can also opt out of receiving marketing in existing customer relationships by sending an email to post@dalenhotel.no

Processing of Personal Data for Development, Troubleshooting, and Security
We will process data that includes personal data to troubleshoot and correct errors, improve our services and the technology we use, and to analyze usage and user behavior. Furthermore, we will process personal data to verify your identity, including verifying identity in connection with your use of our digital services.

We anonymize data or generate statistics as far as we can, but will also need to process personal data for development, troubleshooting, statistical, and security purposes.

Processing of Personal Data Beyond the Above
If you contact our customer service or reach out to us in other ways with requests, we will process personal information you provide as far as necessary to respond to and log your inquiry. The basis for this is legitimate interests or to fulfill agreements with you or respond to your inquiries.

Beyond the processing described in our privacy policy or based on your consent, we may in some cases need or be able to process personal data when applicable laws, including the Personal Data Act and GDPR, valid authority orders, or court orders require or permit us to do so.

Disclosure of Personal Data and Legally Required Processing
We do not disclose your personal data to third parties unless you have consented to this, or unless applicable laws, including the Personal Data Act and GDPR, valid authority orders, or court orders permit or require us to do so.

For the sake of clarity, we inform you that our use of data processors to process information on our behalf does not count as disclosure.

Your Rights
You as an individual have several rights under the data protection regulations.

You have the right to request access, correction, or deletion of the personal data we process about you. You also have the right to request limited processing, object to the processing, and request the right to data portability.

To exercise your rights, you can go to the following pages https://www.dalenhotel.no or www.nhg.no

We will respond to your inquiry as soon as possible and no later than within 30 days.

We will ask you to confirm your identity or provide additional information before we allow you to exercise your rights with us. We need to do this to ensure that we only provide access to your personal data to you – and not to anyone pretending to be you.

Cookies
We use cookies to improve the user experience of our websites.

A cookie is a small text-based data file that is placed on your device (your smartphone, computer, or tablet). The cookie helps us recognize what type of content and which pages are visited on our site. Information stored using a cookie can include how you use the website, what type of browser you use, and which websites you have visited.

A permanent cookie remains on your device for a specified period. A session cookie is stored temporarily in your device’s memory while you are on our website. The session cookie disappears when you close your browser. We use both permanent cookies and session cookies.

If you do not wish for our websites to place cookies on your device, you can turn off cookies in your browser. If you turn off cookies, the functionality of our websites will be reduced.

Personalizing Your Stay with Us
Dalen Hotel aims to offer our customers the best possible hotel stay tailored to each guest's preferences and purchase history.

We will, based on legitimate interests, use information we have received from you about your room preferences (such as "window facing the garden" or "prefer quiet room") and information about your purchases with us (such as "sparkling water" instead of "still water") to offer you a tailored stay.

This information is collected based on your purchases with us and the requests you express to our staff.

We will also sometimes gather information about you from public sources such as the internet and social media, limited to information relevant to providing you with a personalized stay with us. The basis for this is legitimate interests.

The information will not be disclosed to others.

You can opt-out of our use of your information for personalizing your stay. You can do this by sending an email to post@dalenhotel.no.

Changes in Privacy Policy or Processing
We continuously work on the development and improvement of our services to our customers. This may change the way or scope of our processing of personal data. The information we provide through this privacy policy will therefore be adjusted and updated periodically. Moreover, we will change the privacy policy when new regulations or governmental practices make it necessary.